Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.
How can I track my order?
Once your order has been shipped, you'll receive a tracking link via email or SMS to track your package in real time.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) in selected serviceable locations across India.
Are Glowrine products suitable for all skin types?
Our products are carefully formulated to suit most skin types. We recommend reading the product description and performing a patch test before first use.
Are Glowrine products cruelty-free?
Yes. All Glowrine products are cruelty-free and are never tested on animals.
How do I choose the right skincare product?
Each product page includes detailed information about ingredients, benefits, and recommended skin types. If you need help choosing the right product, feel free to contact our customer support team.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. Our team will assist you as quickly as possible.
Can I return or exchange my order?
Please read our Return & Refund Policy for complete details regarding returns, exchanges, damaged products, and eligibility.
How can I contact Glowrine?
Email: care@glowrine.com
Phone: +91 97496 15967
Support Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)
How long does customer support take to respond?
Our customer support team aims to respond to all enquiries within 24 business hours.
Is my payment secure?
Yes. All payments made on Glowrine are processed through secure and trusted payment gateways to ensure your personal and payment information remains protected.
Thank you for choosing Glowrine.
Premium Skincare for Healthy, Radiant Skin.