Refund policy

At Glowrine, customer satisfaction is important to us. Due to the personal and hygienic nature of skincare products, we maintain a strict return and refund policy to ensure the safety and quality of our products for every customer.

Returns

We do not accept returns once a product has been delivered. As our skincare products are personal-use items, they cannot be returned or resold after delivery for hygiene and safety reasons.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a product that is damaged during transit, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

To process your request, please provide:

* Your Order Number
* Clear photos of the product and packaging
* A brief description of the issue

After reviewing your request, we will arrange a replacement or issue a refund if the claim is found to be valid.

Exchanges

We do not offer exchanges for products that have been opened, used, or ordered by mistake.

An exchange will only be considered if:

* You receive the wrong product.
* The product arrives damaged or defective.

All exchange requests are subject to verification by our support team.

Refunds

Refunds are only provided for approved cases involving damaged, defective, or incorrect products.

Once your request is approved, the refund will be processed to your original payment method within 5–7 business days, depending on your payment provider.

Shipping charges, if applicable, are non-refundable unless the error was caused by Glowrine.

Exceptions

Refunds or replacements will not be provided in the following situations:

* The product has been opened or used.
* The customer changes their mind after placing the order.
* The customer orders the wrong product or quantity.
* Minor differences in packaging that do not affect product quality.
* Damage caused by improper handling, storage, or misuse after delivery.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact our customer support team.

Email: care@glowrine.com

We are committed to providing a smooth and transparent shopping experience and will do our best to resolve genuine concerns as quickly as possible.